Returns and Refunds Policy

1. Right of Withdrawal
You have 14 days from the date you receive your order to change your mind, without having to give a reason. We offer even more: you can return your order within 30 days of delivery.

2. How to Request a Return
Write to us at support@dualshock.store with your order number and the reason for your request. We will respond within 24 business hours with return instructions. Please do not send your package back before receiving these instructions.

3. Return Address
Once your request has been approved, send the product to:
102 Rue des 3 Tilleuls
77000 Vaux-le-Pénil
France

4. Product Condition
Products must be returned new, undamaged, in their original packaging with all accessories. You may open and try the product as you would in a store. Any depreciation due to excessive handling may be deducted from the refund.

5. Defective or Non-Conforming Products
If you receive a defective, damaged, or incorrect product, contact us with a photo. In this case, return shipping costs will be covered by us, and the product may have been opened. We will offer you a replacement or a refund. You are also covered by the legal guarantee of conformity (2 years) and the guarantee against hidden defects, which this policy does not limit.

6. Return Shipping Costs
For any approved return, we provide a free prepaid return label. No restocking fees apply.

7. Refund

If you exercise your right of withdrawal within the legal timeframe, we will refund you no later than 14 calendar days after receiving your decision to withdraw. We may delay this refund until we have received the product or proof of its shipment, whichever occurs first.

For returns made under our extended commercial policy between the 15th and 30th day after delivery, the refund will be issued within 14 calendar days of receiving the returned product.

The refund will be issued to the original payment method unless you expressly agree to another method, with no additional fees.

For a full return of the order, the refund includes the standard shipping costs originally paid. Only the surcharge for a more expensive shipping method chosen by the customer, such as express delivery, will not be refunded.

These terms do not limit your rights in the event of a defective or non-conforming product.

8. Exchanges
To exchange an item, return the original product and then place a new order, or ask us to process the exchange by email.

9. Damaged or Undelivered Package
If your package arrives damaged or does not arrive within the indicated timeframe, contact us promptly at support@dualshock.store. We will process your request by sending a replacement or issuing a refund.

10. Contact
Monday to Friday, 9 a.m. to 6 p.m., response within 24 hours.
Email: support@dualshock.store
Phone: +44 7456 059797