1. Delivery Area
We only deliver to mainland France.

2. Delivery Times

• Processing and shipping: up to 2 business days after payment confirmation.
• Delivery: up to 8 business days after shipping.
• Estimated total time: 5 to 10 business days after ordering.

These timeframes are estimates. They may be extended during periods of high activity (sales, end-of-year holidays) or in the event of circumstances beyond our control.

3. Shipping Location and Carrier

Orders are prepared and shipped from our warehouse located at:

102 Rue des 3 Tilleuls
77000 Vaux-le-Pénil, France

This address also handles returns, subject to the terms of our return and refund policy.

Packages are delivered by UPS, with a tracking number provided after shipping.

4. Order Tracking
Once shipped, you will receive an email with a tracking number. You can track your package via the "Track your orders" page on our website or on the UPS website.

5. Shipping Costs

• Orders under €50: €4.50.
• Orders of €50 or more: free shipping.

Costs are displayed before payment.

6. Prices
All prices are displayed in euros, including all taxes.

7. Delivery Address
Please check your address before confirming your order. If it is incorrect, a redelivery fee may apply.

8. Delayed, Lost, or Damaged Package
If your package has not arrived after 10 business days, contact us at support@dualshock.store. We will open an investigation with the carrier and arrange for a replacement or refund.

9. Contact
Monday to Friday, 9 a.m. to 6 p.m., response within 24 hours.
Email: support@dualshock.store
Phone: +44 7456 059797