1. Data Controller

The controller of your personal data is BRAND COLORS LP, trading as Dualshock, a Scottish Limited Partnership registered under number SL035331.

Registered office: 5 S Charlotte St, Edinburgh EH2 4AN, United Kingdom
Email: support@dualshock.store
Telephone: +44 7456 059797

This policy explains how we collect, use and protect your data when you visit dualshock.store, place an order or contact our customer service.

2. Data Collected

Depending on your use of the site, we collect:

• Order data: name, surname, delivery and billing addresses, email address, telephone number, products ordered and order history.

• Payment data: transaction-related information, payment confirmations and refunds. Payment data is processed by Shopify Payments and its service providers. We do not have access to your full credit card number.

• Browsing data: IP address, device and browser type, pages viewed and interactions with the site, depending on the trackers used and your consent choices.

• Customer service communications: content of your messages and information necessary to process your requests.

• Marketing communications: email address and communication preferences when you sign up for our offers.

Required fields are indicated during collection. Missing certain information may prevent us from processing your order or responding to your request.

3. Purposes and Legal Bases

4. Recipients of Your Data

Access to data is limited to the people and service providers who need it to carry out their duties:

• Authorized personnel at Dualshock, for order management and customer service.

• Shopify and Shopify Payments, for store hosting, order management and payment processing.

• Partners responsible for preparation and shipping from our warehouse located at 102 Rue des 3 Tilleuls, 77000 Vaux-le-Pénil, France, for the information necessary to fulfill orders.

• UPS, for parcel routing and delivery.

• Track123, for shipment tracking and displaying delivery information.

• Google Ads, for the delivery and measurement of advertising campaigns, depending on the features used and your consent choices.

• Our advisors and the competent authorities, when necessary to comply with our legal obligations or defend our rights.

We do not sell your personal data.

5. Location of Processing and International Transfers

Our company is established in the United Kingdom. Orders are prepared and shipped from our warehouse located in Vaux-le-Pénil, France. This address is also used for returns, subject to the terms of our return and refund policy.

Some technical service providers, notably Shopify, Google and providers involved in order tracking, may process data in countries located outside the European Economic Area.

When such processing involves an international transfer, it is governed by a mechanism recognized by the applicable regulations: an adequacy decision by the European Commission or appropriate safeguards, notably standard contractual clauses accompanied, if necessary, by supplementary measures.

You can contact us at support@dualshock.store to obtain details about the recipients, the countries concerned and the safeguards applicable.

6. Retention Periods

We only retain data for the periods necessary for the purposes described:

• Orders and after-sales service: for the period necessary to fulfill the order and process returns, warranties and claims.

• Accounting documents and billing supporting documents: for the applicable legal periods, which may be up to 10 years when such retention is required.

• Marketing prospecting: until you withdraw your consent and, in principle, for a maximum of 3 years after your last active contact or the end of the business relationship.

• Disputes and legal obligations: necessary data may be retained in restricted-access archives for the applicable periods.

• Cookies and trackers: their duration varies depending on their function. The corresponding information is presented in the cookie management tool.

Upon expiration of the applicable periods, data is deleted or anonymized.

7. Your Rights

Under the conditions provided by the regulations, you have the following rights:

• Access your data and obtain a copy.

• Have inaccurate or incomplete data rectified.

• Request its erasure.

• Request the limitation of certain processing.

• Object to processing based on our legitimate interest.

• Obtain data portability when this right applies.

• Withdraw your consent at any time, without affecting the lawfulness of processing carried out before.

• Set guidelines regarding your data after your death, under the conditions provided by French law.

To exercise your rights, write to support@dualshock.store. Proof of identity may be requested only in case of reasonable doubt about your identity.

We generally respond within one month. This period may be extended under legal conditions, in which case we will inform you.

You can also file a complaint with the CNIL or the data protection authority competent in your country.

8. Cookies and Advertising

The site uses cookies necessary for its operation, notably for the cart, payment and security.

Advertising cookies and trackers, notably those related to Google Ads, are subject to your prior consent when required. They allow, notably, to measure conversions and, depending on the activated features and your consent, to personalize advertising.

You can accept or refuse non-essential cookies and change your choices using the site's cookie management tool. Refusing these cookies does not prevent you from placing an order.

Your browser settings also allow you to delete or block cookies. However, blocking essential cookies may disrupt certain features.

If you receive our marketing communications, you can unsubscribe at any time using the link in each message or by contacting us.

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration or disclosure.

The site uses a secure HTTPS connection. Access to personal data is limited to authorized people and service providers. However, no system can guarantee absolute security.

10. Changes to This Policy

We may update this policy to reflect changes in our services, our service providers or the applicable rules.

The update date is shown at the top of this page. In the event of a significant change, we will inform you according to the required procedures.

11. Contact

BRAND COLORS LP — Dualshock
Registered office: 5 S Charlotte St, Edinburgh EH2 4AN, United Kingdom
Shipping and returns warehouse: 102 Rue des 3 Tilleuls, 77000 Vaux-le-Pénil, France
Email: support@dualshock.store
Telephone: +44 7456 059797
Customer service: Monday to Friday, 9 a.m. to 6 p.m., Paris time.